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Performance Management and appraisal Course


This practical course will provide participants with the skills and knowledge to manage and motivate other people to achieve their best performance.


5 days


  • Articulate the benefits of using a performance development plan and the consequences of not having one in place.
  • Distinguish the elements of an effective, integrated performance development system.
  • Devise “SMART” annual performance objectives (e.g., objectives that are specific, measurable, attainable, relevant, and trackable).
  • Understand the roles of manager and staff in the performance development process.
  • Provide a culture of respect and trust within the performance development process by effectively coaching and listening to your direct reports.
  • Practice giving and receiving objective and constructive performance feedback with confidence and reduced anxiety.
  • Identify best practices for handling challenging situations in performance management.


The Value of Performance Management

  • Functions of performance management
  • Factors influencing performance management
  • Management  theories and movements
  • What is performance
  • The benefits of effective performance management 
  • Looking at common reasons for underperforming 
  • Exploring your role as a performance manager and coach – how to get the best from others
  • The contribution of job analysis
  • Selecting a job analysis method
  • JTR analysis
  • Relationship of JTR analysis with HRM functions
  • 18 Common JTR methods

Creating and sustaining high performance teams

  • Key characteristics of a high performing team
  • Stages of group development
  • Role of team leader in achieving high performance
  • Group ‘shapes’ exercise with review, presentation, individual reflective exercise

The principles of performance management

  • Core elements, principles and benefits of an effective performance management framework
  • Performance management cycle and purpose of the annual performance review
  • Organisations’ performance appraisal process
  • Quiz, case study quiz, presentation and group discussion

Setting performance measures

  • Objective setting process
  • Setting and communicating performance objectives
  • Identifying core behaviours that drive high performance
  • Presentation, the ‘shoot out’ exercise with facilitated group review, group exercise and discussion

Managing Under-Performers

  • Identifying what constitutes poor performance 
  • Handling difficult people in a fair and confident manner – encouraging them to find solutions and take ownership
  • Understand disciplinary and grievance procedures
  • Understand your role in grievance and disciplinary situations

Work Design and Redesign

  • The purpose of work design
  • Various approaches to work design
  • Advantages & disadvantages of work design approaches
  • Main steps
  • Benefits of different methods
  • Influences on Performance Management
  • The performance management cycle

Reviewing and assessing performance

  • Reviewing different levels of performance
  • Objectively assessing and rating performance
  • Case study with group learning review and discussion


  • Management by objectives
  • Balanced scorecard
  • Other methods

One to one performance review meetings

  • Structuring performance review meetings
  • Giving constructive and motivational feedback
  • Using questions to help employees review their own performance
  • Presentation, skills practice in small groups, group learning review


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The training will be held at the IRES Training Centre in Nairobi. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mob: +250-789621067


Payment should be transferred to IRES account through bank on or before C.O.B  15th July 2019

Send proof of payment to

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment for all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.

Participants may cancel attendance 14 days or more prior to the commencement date.

  • No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met.

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 22-07-2019
Event End Date 26-07-2019
Cut off date 15-07-2019
Individual Price(rwanda franc) R₣ 552,000
Individual Price (International) EUR 883
Individual Price(International in Dollars) USD 999
Location Kigali,Rwanda
We are no longer accepting registration for this event

Group Tariffs

Group Size Rwandese Rate Per Day( R₣) International Rate Per Day(USD/EURO)
3-5 588,800.00 $ 1,118.00
€ 1,018.00
6-10 894,400.00 $ 1,721.00
€ 1,567.00
11-15 1,376,800.00 $ 2,250.00
€ 2,048.00
16-20 1,800,000.00 $ 2,706.00
€ 2,463.00
21-25 2,164,800.00 $ 3,089.00
€ 2,811.00
26-30 2,471,200.00 $ 4,556.00
€ 0.00
30-50 3,644,800.00 $ 736.00
€ 670.00
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